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Customer Service

Shipping & Delivery
Orders placed on Monday-Friday before 1 PM PST will be processed that day, excluding holidays, and will ship within the next 3-5 business days pending availability and credit verification. Orders placed after 1 PM PST will be processed the next business day, and will ship within the next 3-5 business days. Orders placed on Friday after 1 PM PST will be processed the following Monday. 

You will receive an email from if the merchandise you have selected is currently out of stock or if we need you to provide additional identification for credit verification. 

Costs and Methods
We use USPS forall domestic and Canadian orders and DHL forall International orders. We are unfortunately unable to deliver to APO/FPO addresses.

United States Shipping Costs

Order Total

USPS Ground

$0 - $49.99 $7.95
$50.00 - $99.99 $9.95
$100.00 - $124.99 $11.50
$125.00+ FREE
APO/FPO Not available

Canada Shipping Costs

Order Total

USPS Ground

$0 - $49.99 $18.50
$50.00 - $99.99 $28.00
$100.00 - $124.99 $58.50
$125.00+ 130.00
APO/FPO Not available

Privacy & Security

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. For a detailed view, visit our Privacy Policy.
Returns & Exchanges
  • Merchandise must be returned within 21 days

  • Merchandise must not be worn, damaged, altered, or washed.

  • Merchandise must have all tags attached and be returned in original packaging.

  • Some items from outdoorbalance ship with an attached security tag.

  • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.

  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

  • Final Sale items may not be returned.

Returns should be sent to:

attn: returns
120 4th Street #2871
Petaluma CA 94953


Order Status
To check your order status:
--Log in to your account.
--Under My Orders, select your order.
--From here, you can view order details, track your order(s), and provide us with feedback on our packaging.